Netbiter Argos - Sunsetting of Legacy Gateway Infrastructure – Maintenance details

All systems operational

Sunsetting of Legacy Gateway Infrastructure

Completed
Scheduled for December 01, 2025 at 8:00 AM – 6:00 PM

Affects

netbiter.net

Under maintenance from 8:00 AM to 6:00 PM

Alarms App

Under maintenance from 8:00 AM to 6:00 PM

QuickConnect

Under maintenance from 8:00 AM to 6:00 PM

Updates
  • Completed
    December 01, 2025 at 6:00 PM
    Completed
    December 01, 2025 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    December 01, 2025 at 8:00 AM
    In progress
    December 01, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 01, 2025 at 8:00 AM
    Planned
    December 01, 2025 at 8:00 AM

    At HMS, we are dedicated to upholding the highest standards of cybersecurity. While we make every effort to support legacy hardware and maintain reliable connectivity, the time inevitably comes when older systems must be phased out. The continuously evolving cybersecurity landscape introduces new risks for IoT-connected devices, necessitating ongoing enhancements to our cloud infrastructure to ensure optimal security.

    For several years, all hardware predating the current Netbiter 300 series has been classified as obsolete. Although we initially announced that connectivity to the Argos platform would only be guaranteed through 2020, we have successfully maintained secure access well beyond that timeframe. However, in light of current security requirements and infrastructure advancements, continued support for these legacy systems is no longer viable.

    Effective December 1, 2025, Argos will no longer support connections from legacy devices.

    Which Gateways are affected?

    DLG200, EC150, EC220, EC220 – M3, EC250, SQ100, SQ200, WS100 and WS200

    What Should I do?

    If you are interested in continuing your IoT journey with the Netbiter Argos product line, we encourage you to contact your local HMS sales office to learn more about the feature-rich NB300 series gateway.

    Notice_ Disconnection_Legacay_Netbiter.pdf